5 Key Points About VSM Co. Ltd Refund and Return Policy

Overview

At VSM Co. Ltd, customer satisfaction is important to us. This refund and return policy outlines the conditions under which items purchased from our store may be returned or refunded.

Return Eligibility

We accept returns within 30 days of delivery. To be eligible for a return:

The item must be unused, unworn, and unwashed
The item must be in its original condition and packaging
Proof of purchase (receipt or order confirmation) is required

Items returned without meeting these conditions may not be accepted.

Items Not Eligible for Return

Due to the nature of our products, the following items cannot be returned or refunded:

Customized or personalized wears
Factory-produced or special-order items
Gift items once opened or used
Accessories that have been worn or altered
Items damaged due to misuse or improper handling
Sale or discounted items

For hygiene reasons, worn shirts, polo shirts, t-shirts, and other unisex wears are not eligible for return once used.

Exchanges

We only replace items if they are defective, damaged, or incorrect at the time of delivery.
Requests for exchanges must be made within 48 hours of receiving the item.

To request an exchange, please contact us with clear photos of the item and your order details.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed back to the original payment method
Refund processing time may vary depending on your bank or payment provider

Shipping fees are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged or incorrect
We recommend using a trackable shipping service, as we are not responsible for lost returns